Supply Chain Operations
Planning, logistics, and inventory workflows that sit inside every enterprise — for the in-house supply-chain team, distinct from supply-chain-native companies.
Use-case workflows
Where agents, orchestration, and human judgment remove the manual middle.
These workflows are not short on software. They are short on a durable owner for signals, exceptions, approvals, and evidence.
Function workflows
planning
Demand & Supply Balancing
Monthly or weekly planning across forecasts, open orders, inventory, capacity, supplier commitments, and service targets.
Open full walkthroughBuilt walkthrough
Demand & Supply Balancing is modeled as a real run: process diagram, live path, review packet, and evidence trail.
Supply Chain
Demand & Supply Balancing
Process diagram
The process loads planning signals into a constrained model, explains the shortage, branches into three scenario choices, and requires planner signoff before publishing.
What the diagram shows
A planning exception pulls forecast changes, firm orders, inventory, capacity, supplier commitments, and service targets into a constrained-plan model, then routes the tradeoff to a planner before publishing.
6
planning signals
3
scenario options
1
published exception plan
Live run
The animated path follows a forecast-driven shortage into the recommended reallocation scenario, planner signoff, published plan, and assumption log.
Load signals
00:00Forecast uplift, orders, inventory, transit, capacity, suppliers, and service target loaded
Find gap
00:34Week-3 demand exceeds constrained supply for Northeast DC
Compare scenarios
00:59Reallocation, expedite, and backorder options scored
Planner signoff
01:24Planner approves allocation shift and expedite cost
Publish plan
01:52S&OP plan, allocation, and assumption log updated
Human decision
The planner sees demand delta, constrained week, scenario comparison, service impact, cost impact, and the recommended allocation shift.
Reviewer packet
Demand delta
+11% Northeast DC
Constraint
Week-3 supplier capacity
Service impact
Key accounts protected
Recommended scenario
Reallocate + limited expedite
Evidence trail
The assumption log keeps every input version, scenario score, planner decision, and published plan update in one record.
Signals loaded
Forecast, orders, inventory, in-transit, capacity, supplier commits, and service target loaded
Shortage explained
Week-3 Northeast demand exceeds constrained supply after firm orders
Scenarios compared
Reallocation, supplier expedite, and protected-backorder options scored
Planner signoff requested
Recommended allocation shift routed with service and cost impact
Plan published
S&OP plan, allocation rule, and assumptions record updated
planning
S&OP Cycle Coordination
Data aggregation across demand, supply, finance. Exception synthesis before the planning review.
Today
A coordinator spends days chasing spreadsheets and system exports, then the review meeting starts by asking what changed.
With SuperProcess
The meeting starts with the exception list, scenario choices, owners, and assumptions already assembled.
01 · Gather
Agents read what changed.
Forecast deltas, firm orders, inventory, supplier commits, capacity, and finance targets are pulled into one current view.
02 · Reason
The workflow explains the exception.
It identifies which SKUs, regions, and weeks are constrained, then calls the planning model for service, cost, and shortage options.
03 · Route
Only tradeoffs go to planners.
Late inputs wait, clean changes flow through, and open decisions go to the right owner with assumptions attached.
supplier ops
Inventory Reconciliation
Cross-system matching across WMS, ERP, store systems. Variance flagging with root-cause routing.
Today
Inventory teams compare WMS, ERP, store systems, transfers, cycle counts, and shipment timing before deciding whether stock is real.
With SuperProcess
Inventory variance becomes an explained queue with likely cause, next action, and adjustment owner.
01 · Match
Agents compare stock records.
SKU, lot, location, transfer, receipt, shipment, cycle count, and ERP quantity are matched across systems.
02 · Explain
The workflow separates timing from true variance.
Open transfers, delayed receipts, picks, damages, and count gaps route differently instead of becoming one spreadsheet.
03 · Adjust
Inventory owners approve the correction.
The owner chooses recount, transfer correction, write-off, or ERP adjustment with source records attached.
supplier ops
Logistics Exception Handling
Classify, prioritize, route carrier and shipment exceptions. Crash-safe across API outages.
Today
Logistics teams jump between TMS, carrier portals, order status, and customer promises when a shipment goes wrong.
With SuperProcess
Exceptions arrive already classified by impact, cause, recovery path, and owner.
01 · Sense
Agents assemble the shipment context.
Carrier status, route, ETA, order priority, inventory position, SLA, and customer promise are pulled together.
02 · Recover
The workflow keeps the exception alive.
It retries carrier calls, checks inventory options, waits on warehouse or carrier owners, and escalates by impact.
03 · Commit
Ops chooses the recovery action.
The owner selects reroute, expedite, customer notice, split shipment, or claim with cost and service impact visible.
supplier ops
Order-to-Cash Exceptions
Flag stuck orders, route to ops, draft customer communication with policy grounding.
Open full walkthroughBuilt walkthrough
Order-to-Cash Exceptions is modeled as a real run: process diagram, live path, review packet, and evidence trail.
Supply Chain Operations
Order-to-Cash Exceptions
Process diagram
The process starts from a missed carrier cutoff, reconciles ERP, WMS, TMS, credit, allocation, and CRM state, then branches by exception family before owner approval.
What the diagram shows
A stuck customer order is diagnosed across ERP, warehouse, transportation, credit, and customer-commitment records, then routed to the right owner with a recommended recovery action.
6
systems reconciled
4
exception routes
1
owner decision
Live run
The animated path follows this order through warehouse miss, owner approval, recovery commit, and promise-change record.
Promise breach
00:00Order O-43891 will miss the carrier cutoff
Trace state
00:28ERP, WMS, TMS, credit, allocation, and CRM promise reconciled
Select path
00:46Warehouse miss beats credit, stock, and carrier hypotheses
Approve tradeoff
01:08Order owner chooses split shipment plus expedite cost
Commit recovery
01:36WMS, TMS, ERP promise, and customer message updated
Human decision
The order owner sees customer impact, root cause, recovery option, expedite cost, and the drafted customer update.
Reviewer packet
Customer impact
Tier-1 order at risk
Root cause
Pick wave missed cutoff
Recovery option
Split + expedite
Customer update
Promise message drafted
Evidence trail
The run keeps the before and after promise, owner decision, system writes, and customer communication together.
Promise breach detected
Carrier cutoff risk found for O-43891
Order state reconciled
ERP, WMS, TMS, credit, allocation, and CRM promise compared
Exception path selected
Warehouse pick miss scored above credit, stock, and carrier alternatives
Owner decision requested
Split shipment and expedite cost sent for approval
Recovery committed
Pick task, shipment, ERP promise, and customer message updated
reconciliation
Freight Invoice Audit
Rate validation, accessorial checking, dispute generation across carriers and modes.
Today
Transportation teams compare carrier invoices against contracts, lane rates, fuel tables, accessorials, POD, and shipment history.
With SuperProcess
Overcharges become a dispute-ready packet while clean invoices keep moving.
01 · Match
Agents audit the freight bill.
Carrier invoice lines are matched to shipment, lane, weight, fuel surcharge, accessorial rules, and proof of delivery.
02 · Dispute
The workflow builds the exception case.
It separates valid charges from rate errors, duplicate bills, missing POD, late fees, and contract exceptions.
03 · Pay
Finance approves payment or dispute.
The packet recommends pay, short-pay, dispute, or request evidence, with carrier and contract citations attached.
Ready to scope one of these for your operation?
We shadow your ops, scope the process, blueprint it, pilot it, and ship it to production. Typically 6–12 weeks to first production value.
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