Document Verification
A submitted application is registered, read, validated for field confidence and duplicate risk, routed to a clerk only for uncertain fields, then returned to the public website with status and evidence.
High-volume document intakeSuperprocess · Public-sector operations
Document Verification
Design
The process registers the application, reads the uploaded document, branches on duplicate risk, low-confidence fields, or clean auto-verification, then returns status to the website.
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What the diagram shows
A submitted application is registered, read, validated for field confidence and duplicate risk, routed to a clerk only for uncertain fields, then returned to the public website with status and evidence.
12
modeled steps
13
modeled routes
2
human gates
Run
The animated path follows a low-confidence mobile number through clerk correction, callback, and field-level history.
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Register
00:00Application ID, uploaded image, and applicant row created
Read fields
00:12Name, mobile, address, document number, and date fields extracted
Validate risk
00:26Confidence, format, duplicate, and eligibility checks run
Correct field
00:39Only the low-confidence mobile field is sent to a clerk
Return status
—Public website row and verification history are updated
Decision
The clerk gets only the uncertain fields, the OCR crop, confidence score, source image, and the suggested correction.
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Decision required
Named authority · Clerk correction
Applicant
RTO-CODEX sample
Mobile
Digit 7 uncertain
Duplicate check
No match
Callback
Ready after correction
fix only uncertain fields
Evidence
The history keeps the original upload, extracted fields, duplicate check, clerk correction, callback status, and final applicant-visible result.
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Run record
Inputs, decisions, artifacts, and system writes stay together.
Application registered
Application ID, upload, source row, and callback target created
Fields extracted
Name, mobile, address, document number, and date fields read with confidence
Validation complete
Duplicate and eligibility checks passed; mobile confidence failed threshold
Clerk correction requested
Task opened for the single low-confidence mobile digit
Website updated
Corrected field and verified status posted back to the public row
Boardroom
For operations leadership, the value is predictable turnaround and fewer manual touches without removing human authority from ambiguous cases.
Operator
For the clerk, the task is no longer raw document review.
Builder
For builders, the process proves application IDs, OCR confidence gates, duplicate checks, clerk correction tasks, callbacks, and durable history.
Systems touched
The process connects work, people, and records.
- decision paths
- 3
- focused review gates
- 2
- field-level evidence trail
- 1
Want to walk through your version of this process?
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